Services Listing

Business Strategy

  • Competitive Analysis
  • Market Trends
  • Technology Trends
  • Customer Service Trends / Requirements
  • Product / Service Strategy
  • Go-to-Market Strategy
  • Partner / Channel strategy
  • Vendor / Supply Chain strategy
  • Growth (demand / revenue / expense) forecasts
  • Market and Political Risk analysis

Process and Performance Engineering

  • AS-Is Analysis
  • Trend & Best Practice Analysis
  • TO-BE Analysis
  • Benchmarking
  • Change Management
  • Balanced Score Card

Enterprise Architecture

  • FEAF Framework artifacts
  • TOGAF Framework artifacts
  • Zachman Framework artifacts
  • Research Industry Trends, Best Practices and Experience

IT Strategy

  • Overall strategic direction
  • Future technology architecture
  • Process improvements
  • Gap analysis
  • List of initiatives
  • Strategy implementation plan
  • Etc.

Feasibility / ROI Studies

  • Defined Requirements
  • Strategy for meeting requirements
  • Solution sourcing strategy / alternatives
  • Cost of Alternatives
  • Feasibility of alternatives
  • Recommended investment direction

Vendor Procurement Assistance

  • Procurement of hardware, software and services
  • Current Requirements
  • Future Requirements
  • RFP development
  • Contract development
  • Demo and references preparation
  • Demo and reference facilitation
  • Vendor solution gap analysis
  • Vendor scoring and selection
  • Contract negotiations
  • Implementation planning

ITIL Support Improvement

  • Phase 1:
  • Initiate (Initial Planning)
  • Project Management
  • Phase 2:
  • Assess (Current Environment)
  • Support Services Inventory
  • AFS Support AS-IS
  • Phase 3:
  • Blue Print (To-Be Vision and Design)
  • Mgmt & Users Expectation / Vision Document
  • Support Improvement Recommendations
  • Remedy Support Group List (Definition)
  • Group Support Roles and Responsibilities
  • Support & Maintenance Processes
  • Phase 4:
  • Realize (Fit Gap Analysis & Implementation Planning)
  • Service Level Agreements
  • Operational Level Agreements & Templates
  • SLA & OLA Reporting Assessment
  • SLA & OLA Reports
  • Remedy Training and Awareness
  • Specific Oracle Problem Q&A & Triage
  • Implementation, Risk & Risk Mitigation Strategy
  • Phase 5:
  • Transition (Implementation)
  • SLA & OLA Reports (Cutover)
  • Remedy Training and Awareness (Delivery)
  • Specific Oracle Problem Q&A & Triage (Set-up & Publish)
  • Remedy Support Group List (Definition)

Project Management

      • Project Planning
      • Project Governance
      • Risks Management
      • Change Control Management
      • Communication Management
      • Cost Management
      • Quality Management
      • Software Development Plan (SDP)
      • Vision Document / SOW
      • Process and Tools Plan / Development Case
      • Business Case, Cost Schedule, and ROI
      • Time and Resource Planning
      • Project Tracking
      • Project Steering and Adapting
      • Production Measurement Plan
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Requirements and Systems Analysis

      • Systems Analysis Plan
      • Project Feasibility Review
      • Identify and Document Problem
      • Business Modeling
      • Requirements Gathering
      • Software Requirement Specification (SRS)
      • Data Analysis
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Architecture and Design

      • Architecture and Design Plan
      • Stakeholder Buy-in
      • SRS Review
      • Risk Analysis and Management
      • Buy-Versus-Build Options
      • Database Design
      • Technical Design
      • Security Design
      • Cross Sub-System Interface Design
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Development and Implementation

      • Development and Implementation Plan
      • Database and System Design Review
      • Implement Database Design
      • Load Test Data
      • Detailed System Design
      • Implement System
      • Document Source Code
      • Automated Unit Testing
      • Automated Build Management
      • Automated Performance Testing
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Documentation and Document Conversion

      • Documentation and Conversion Plan
      • Installation and Configuration Guide
      • System Technical Documentation
      • Users Guide
      • Help System
      • Organize Documents Online
      • Presentation Documentation
      • Document Conversion Plan
      • Disseminate Documentation
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Testing and Quality Assurance

      • Test Plans
      • System Testing
      • Integration Testing
      • Performance and Load Testing
      • Acceptance Testing
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

ERP / COTS Integration Services

      • Project Planning
      • Risks Management
      • Change Management
      • Communication Management
      • Cost Management
      • Quality Management
      • Configuration Management
      • Installation
      • Capacity planning
      • Desktop rollout
      • Configuration and setup
      • Customization
      • Conference room pilot
      • Training
      • Integration testing
      • System testing
      • User acceptance testing

Installation, Configuration, and System Delivery

      • Deployment Plan
      • Installation Scripts and Programs
      • Application Security Management
      • Software Management
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Training and Maintenance

      • Training Plan
      • Maintenance Plan
      • Training Materials
      • Optimization Plan
      • Performance Tuning
      • System Integration
      • Configuration and Change Management
      • Appropriate UML Diagrams
      • Coordinate with Development Team

Network Engineering

      • Network Strategy
      • Network Security
      • Design inter/intra network topology, including considerations for cost effectiveness, performance, availability/redundancy, and disaster recovery based on customer specifications.
      • Evaluate application fit for networked solution.
      • Evaluate / recommend product fit.
      • Capacity planning evaluation for network requirements.
      • Provide site planning information.
      • Design network addressing scheme including Internet/Intranet considerations.
      • Advise on migration considerations for moving from existing network to a newer technology solution, e.g., integration of legacy SNA network with a multi-protocol environment, implementation of Frame Relay, etc.
      • Network Hubbing, Routing and topology strategies.
      • Text file generation based on network design.
      • Performance tuning/security e.g., access lists, queuing.
      • Download configurations to equipment at appropriate time.
      • Deliver current configuration files and all associated documentation to Customer.
      • Moves, adds, and changes.

Tele-Communication Engineering

      • Custom equipment integration services including engineering, design, installation and testing of complex voice, data and video communications systems.
      • Design, engineering and implementation of fiber optic or copper communication networks and associated carrier equipment.

Hardware Integration, Installation and Customer Support Services

      • Field configuration, burn-in, set-up, diagnostic performance, and troubleshooting of equipment.
      • Integration and implementation of different types of equipment configurations.

Electronic Commerce (EC)

      • EC Architecture and Solutions
      • EC System Maintenance and Development
      • EC Web Development
      • Security and Secure Payment
      • Electronic Data Interchange (EDI)
      • Electronic Funds Transfer (EFT)
      • Credit and Debit Cards
      • Automated Teller Machines (ATM)
      • Enterprise Resource Planning Systems (ERP)
      • Data Warehousing and Data Mining
      • E-mail
      • VPN
      • ISP/ASP
      • Navigation
      • Business-to-Consumer (B2C)
      • User Interface
      • Testing and Performance